SHIPPING
| Channel | Destination | Carrier Name | Dispatch method | Shopify Description | Price |
| B2C-OUT | AUSTRALIA | APG | Standard | APG Standard Service (4-7 Business Days) | 10 AUD |
| B2C-OUT | AUSTRALIA | UPS Express | Express | UPS Express Service (1-3 Business Days) | 30 AUD |
| B2C-OUT | AUSTRALIA | UPS Express | Express | Orders over $420aud via UPS Express (1-3 Business Days) | Free |
| B2C-OUT | CANADA | APG | Standard | APG Standard Service (4-8 Business Days) | 7USD |
| B2C-OUT | CANADA | UPS Express | Express | UPS Express Service (1-3 Business Days) | 20 USD |
| B2C-OUT | CANADA | UPS Express | Express | Orders over $300 via UPS Express (1-3 Business Days) | Free |
| B2C-OUT | CANADA | UPS Express | Express | Orders over $380cad via UPS Express (1-3 Business Days) | Free |
| B2C-OUT | CHINA | UPS Express | Express | UPS Express Service (1-3 Business Days) | 7USD |
| B2C-OUT | CHINA | UPS Express | Express | Orders over $300 via UPS Express (1-3 Business Days) | Free |
| B2C-OUT | HONG KONG | APG | Standard | APG Standard Service (5-8 Business Days) | 7USD |
| B2C-OUT | HONG KONG | UPS Express | Express | UPS Express Service (1-3 Business Days) | 20 USD |
| B2C-OUT | HONG KONG | UPS Express | Express | Orders over $300 via UPS Express (1-3 Business Days) | Free |
| B2C-OUT | INDIA | APG | Standard | APG Standard Service (4-8 Business Days) | 7USD |
| B2C-OUT | INDIA | UPS Express | Express | UPS Express Service (1-3 Business Days) | 20 USD |
| B2C-OUT | INDIA | UPS Express | Express | Orders over $300 via UPS Express (1-3 Business Days) | Free |
| B2C-OUT | INDONESIA | UPS Express | Express | UPS Express Service (1-3 Business Days) | 20 USD |
| B2C-OUT | INDONESIA | UPS Express | Express | Orders over $300 via UPS Express (1-3 Business Days) | Free |
| B2C-OUT | JAPAN | APG | Standard | APG Standard Service (5-9 Business Days) | 7USD |
| B2C-OUT | JAPAN | UPS Express | Express | UPS Express Service (1-3 Business Days) | 20 USD |
| B2C-OUT | JAPAN | UPS Express | Express | Orders over $300 via UPS Express (1-3 Business Days) | Free |
| B2C-OUT | NEW ZELAND | APG | Standard | APG Standard Service (4-7 Business Days) | 7USD |
| B2C-OUT | NEW ZELAND | UPS Express | Express | UPS Express Service (1-3 Business Days) | 20 USD |
| B2C-OUT | NEW ZELAND | UPS Express | Express | Orders over $300 via UPS Express (1-3 Business Days) | Free |
| B2C-OUT | SINGAPORE | APG | Standard | APG Standard Service (3-6 Business Days) | 7USD |
| B2C-OUT | SINGAPORE | UPS Express | Express | UPS Express Service (1-3 Business Days) | 20 USD |
| B2C-OUT | SINGAPORE | UPS Express | Express | Orders over $300 via UPS Express (1-3 Business Days) | Free |
| B2C-OUT | BAHRAIN | APG | Standard | APG Standard Service (5-6 Business Days) | 7USD |
| B2C-OUT | BAHRAIN | UPS Express | Express | UPS Express Service (1-3 Business Days) | 20 USD |
| B2C-OUT | BAHRAIN | UPS Express | Express | Orders over $300 via UPS Express (1-3 Business Days) | Free |
| B2C-OUT | ISRAEL | APG | Standard | APG Standard Service (3-6 Business Days) | 7USD |
| B2C-OUT | ISRAEL | UPS Express | Express | UPS Express Service (1-3 Business Days) | 20 USD |
| B2C-OUT | ISRAEL | UPS Express | Express | Orders over $300 via UPS Express (1-3 Business Days) | Free |
| B2C-OUT | JORDAN | APG | Standard | APG Standard Service (5-7 Business Days) | 7USD |
| B2C-OUT | JORDAN | UPS Express | Express | UPS Express Service (1-3 Business Days) | 20 USD |
| B2C-OUT | JORDAN | UPS Express | Express | Orders over $300 via UPS Express (1-3 Business Days) | Free |
| B2C-OUT | KUWAIT | APG | Standard | APG Standard Service (4-7 Business Days) | 7USD |
| B2C-OUT | KUWAIT | UPS Express | Express | UPS Express Service (1-3 Business Days) | 20 USD |
| B2C-OUT | KUWAIT | UPS Express | Express | Orders over $300 via UPS Express (1-3 Business Days) | Free |
| B2C-OUT | MACAO | UPS Express | Express | UPS Express Service (1-3 Business Days) | 7USD |
| B2C-OUT | MACAO | UPS Express | Express | Orders over $300 via UPS Express (1-3 Business Days) | Free |
| B2C-OUT | MALAYSIA | UPS Express | Express | UPS Express Service (1-3 Business Days) | 7USD |
| B2C-OUT | MALAYSIA | UPS Express | Express | Orders over $300 via UPS Express (1-3 Business Days) | Free |
| B2C-OUT | OMAN | APG | Standard | APG Standard Service (5-8 Business Days) | 7USD |
| B2C-OUT | OMAN | UPS Express | Express | UPS Express Service (1-3 Business Days) | 20 USD |
| B2C-OUT | OMAN | UPS Express | Express | Orders over $300 via UPS Express (1-3 Business Days) | Free |
| B2C-OUT | PHILIPPINES | UPS Express | Express | UPS Express Service (1-3 Business Days) | 7USD |
| B2C-OUT | PHILIPPINES | UPS Express | Express | Orders over $300 via UPS Express (1-3 Business Days) | Free |
| B2C-OUT | QATAR | APG | Standard | APG Standard Service (Up to 7 Business Days) | 7USD |
| B2C-OUT | QATAR | UPS Express | Express | UPS Express Service (1-3 Business Days) | 20 USD |
| B2C-OUT | QATAR | UPS Express | Express | Orders over $300 via UPS Express (1-3 Business Days) | Free |
| B2C-OUT | SAUDI ARABIA | UPS Express | Express | UPS Express Service (1-3 Business Days) | 7USD |
| B2C-OUT | SAUDI ARABIA | UPS Express | Express | Orders over $300 via UPS Express (1-3 Business Days) | Free |
| B2C-OUT | TAIWAN | UPS Express | Express | UPS Express Service (1-3 Business Days) | 7USD |
| B2C-OUT | TAIWAN | UPS Express | Express | Orders over $300 via UPS Express (1-3 Business Days) | Free |
| B2C-OUT | UNITED ARAB EMIRATES | APG | Standard | APG Standard Service (4-6 Business Days) | 7USD |
| B2C-OUT | UNITED ARAB EMIRATES | UPS Express | Express | UPS Express Service (1-3 Business Days) | 20 USD |
| B2C-OUT | UNITED ARAB EMIRATES | UPS Express | Express | Orders over $300 via UPS Express (1-3 Business Days) | Free |
| B2C-OUT | UNITED STATES OF AMERICA | APG | Standard | APG Standard Service (3-8 Business Days) | 7USD |
| B2C-OUT | UNITED STATES OF AMERICA | UPS Express | Express | UPS Express Service (1-3 Business Days) | 20 USD |
| B2C-OUT | UNITED STATES OF AMERICA | UPS Express | Express | Orders over $300 via UPS Express (1-3 Business Days) | Free |
| B2C-OUT | ROW | UPS Express | Express | UPS Express Service (1-3 Business Days) | 20 USD |
| B2C-OUT | ROW | UPS Express | Express | Orders over $300 via UPS Express (1-3 Business Days) | Free |
TRACKING YOUR PARCEL
Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you.
Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment waybill) number.
Here’s a few options you can select to customise your delivery:
Schedule Your Delivery
If your estimated delivery date doesn’t suit, you have the option to select another date within 5 working days.
Where available, you’ll also be able to select a timed window to receive your order.
Signature Release
If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, ForwardSeek cannot be held responsible for any loss or damage that may occur once your order has been delivered.
Leave With Neighbour
Request for your order to be left with your neighbour by providing DHL with their house number and any further instructions. Please note that if you select this option, ForwardSeek erviceser and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.
Collection from a DHL Service Point
If you won’t be in for your delivery, you can choose to pick this up from DHL Service Point.
DHL ODD will show you the nearest DHL Service Points to you, so you can select which one works best for you. They’ll then contact you to let you know when it’s ready to collect and how long you have to pick up your delivery. Please note that if the parcel is not collected within this timeframe, it’ll be sent back to the DHL depot.
To collect your parcel from a DHL Service Point you’ll need to bring two forms of ID:
- A photographic ID (e.g. passport or driving license)
- Your email/SMS notification from DHL
Vacation Hold
Still on vacation? You can request DHL to hold your delivery for up to 30 calendar days for you.
Where available, you’ll also be able to select a timed window to receive your delivery.